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Product Details
Introduction
Information Technology is critical to the majority of businesses nowadays. It continues to evolve rapidly, leading to an ever-increasing complexity of customer computing environments, so the need for responsive technical support of all kinds is greater than ever. To address this need, Lenovo has developed the ThinkPlus Services family. Each ThinkPlus Service has been created to meet specific customer requirements, protecting their technology investments and minimising system downtime. A wide variety of service and support offerings are available to satisfy all customer needs. ThinkPad Protection covers damage to your ThinkPad that is caused by a sudden, unexpected accidental act that affects the operational workings of the notebook. Lenovo will perform problem determination remotely. You are requested to work with Lenovo during problem determination and to perform those activities that Lenovo may request. The aim of this problem determination is to identify the accidental damage to your Lenovo ThinkPad and to confirm that the damage is covered by your ThinkPad Protection offering. If the problem determination result is that your Lenovo ThinkPad is damaged due to an accident then arrangements will be made for a courier to collect the damaged machine so that repair can be carried out. Exclusions apply.
Features & Benefits:
-ThinkPlus Services provide a convenient, affordable way for businesses of all sizes to access a wide range of information technology maintenance options and support services available from Lenovo.
-With ThinkPlus Services, customers can purchase high-quality defined services that are designed to meet their priorities, requirements and budgets. Each one offers a fixed term, fixed price service solution, which can be ordered and bought at the same time as the corresponding system is purchased.
-Each ThinkPlus Service is identified by a part number and is linked to specific machine types and models. Check the catalogue, or ask your Business Partner, for the ThinkPlus Services that are appropriate for your purchased machine.
Features
License quantity
1 license(s)
Number of years
4 year(s)
Type
On-site
Service time (hours x days)
9x5
Response time
24 h
